ISO 27001:2022

ISO 27001:2022 - Why the new certification is crucial for managed service providers

Cyber threats are increasing rapidly and with them comes the challenge of reliably protecting data and systems. But who can you really trust with your IT? How can you tell whether an IT service provider complies with high security standards?

ISO 27001 is the globally recognized standard for information security management. Certification to this standard shows that a company systematically manages and protects its information security. We have also already had our company certified in accordance with ISO 27001:2013. We are currently in the process of recertification and will soon be audited according to the latest standard, ISO 27001:2022. Because security is no coincidence: it is the result of consistent standards and practiced processes.

Why is ISO 27001:2022 more than just a certificate?
In a world full of cyber threats, trust is key and this is where we come in.
ISO 27001 is THE international standard for information security management systems (ISMS). The standard defines how companies must secure their IT infrastructures, data and processes in order to minimize risks and counter threats.

The standard has been updated and modernized with ISO/IEC 27001:2022. Important innovations are:

• Focus on modern cyber risks: The new version includes additional security controls for cloud environments, hybrid working models, ransomware protection, web filtering and data leakage prevention (DLP).
• Improved structure for more integration: By adapting to the so-called harmonized structure (High-Level Structure, HLS), the standard can be more easily combined with other management systems such as ISO 9001 or ISO 22301.
• Practical requirements: The revised standard takes account of changing IT risks and makes it easier for companies to implement practical security measures.
• Dynamic security management: The importance of security metrics and adapting to new threats has been strengthened to ensure continuous improvement.

However, it is not just about data protection: ISO 27001:2022 is more than that. It is about holistic security of data, processes and systems.
Companies that have this comprehensive ISMS in place receive this certification after an audit by an accredited certification body. With this certification, the company can then prove that it operates a compliant and effective ISMS.

What are the benefits of ISO 27001:2022 certification for our customers?
When companies want to play it safe, ISO 27001 certification comes into play. But what does this mean in concrete terms for customers of a managed digital workplace provider? Quite simply: more security, more compliance and a future-proof, stable IT environment.

When it comes to sensitive company data, an ISMS is a real game changer. ISO 27001 ensures that strict security controls, continuous risk management and access controls are adhered to. The result? A secure and stable IT operation that you can rely on.
Working with us as your managed service provider is easier from a compliance perspective thanks to ISO 27001 certification. It proves that we have implemented a structured ISMS in accordance with ISO 27001 requirements.

We rely on a combination of stability and innovation. Our certified approach shows that security measures have been implemented. You benefit from:

• secure IT operations
• Trust from your business partners and customers
• greater compliance security
• reduced risk of data loss and less attack surface for malware
• Fast response times in the event of security incidents

• Risk management: for us, this includes, for example, protecting against complex attack scenarios and conducting regular threat analyses. We use targeted defense strategies to combat cyber attacks such as phishing or ransomware attacks, advanced persistent threats and man-in-the-middle attacks and, for example, operate active tenant management to prevent security gaps from occurring in the first place.
• Access controls: We rely on conditional access policies, i.e. conditional access guidelines that control access to systems, data or applications. We work according to the zero-trust principle, so that every access to data is critically assessed by our system and only released if it is classified as trustworthy. The specific measures we use to control access include security standards such as multi-factor authentication.
• Incident management: Thanks to our two locations in Switzerland and Vietnam, we can quickly detect and analyze attacks and ensure the stable operation of your IT around the clock. Our experts monitor all endpoints and respond proactively to incidents.

Another important component of an ISMS is Business Continuity Management (BCM). The ISO standard requires risk management and emergency preparedness in order to remain capable of acting in the event of an emergency. The aim is to minimize business interruptions and maintain critical business processes.
With our Managed Digital Workplace, we put these and other points into practice, underlining our commitment to handling our customers' data responsibly.

Why is ISO 27001 so important for a managed service provider?
As a managed digital workplace provider, we bear great responsibility for our customers' IT security and play a major role in their IT security strategy. We are responsible for protecting sensitive data, for access rights and for the entire IT security infrastructure. The 27001 certification confirms that we live up to this responsibility.

The certification not only enables us to build trust, but also to raise our internal processes to a higher level. It means that we:

• Have established sensible and transparent processes that protect sensitive data.
• Manage risks proactively and systematically so that threats are identified and averted.
• Continuously improve our security measures.
• Comply with verifiable security standards and are competitive.

In practice, this means that our customers can rely on us.

Why is it no longer possible without ISO certification?
The threat of cyber attacks is growing every day. Hackers are becoming more sophisticated, data protection requirements are becoming stricter and security breaches can cost companies a lot of money as well as their reputation. Companies are under constant pressure to secure their IT systems and protect themselves against cyber risks. At the same time, customers are not only demanding high-performance, scalable and future-proof IT solutions, but also strict security standards. Without complying with these standards, it will be difficult for IT companies to survive on the market, which is why certification is no longer optional these days.
Data protection and IT security are no longer just an internal matter: they are decisive for purchasing decisions. IT companies that cannot demonstrate clearly defined and verifiable security processes quickly lose the trust of potential customers.

With ISO certification, companies can therefore send a clear and strong signal to the market and say: We take IT security seriously and we are ready for the challenges of tomorrow!
Other advantages of ISO certification for IT companies include

• A clear competitive advantage that can lead to more customers. ISO standards are recognized around the world and not only open the door to new customers in the home market, but also beyond.
• Minimizing liability risks: Because a certified ISMS in accordance with ISO 27001:2022 helps to reduce liability risks and fulfill legal requirements for IT security in a structured manner.
• More efficient processes with a standardized security strategy
  
  

How does ISO certification work? An overview

ISO certification is a systematic process to ensure that a company meets the highest security standards. The process takes place in several steps:

1. Companies must first register for certification and then benefit from a pre-audit or preliminary discussion. Any system-relevant gaps are identified, compliance with the requirements is checked and readiness for certification is determined.
2. In the first certification audit, the documents, the location and readiness for the next stage are checked.
3. In a further certification audit, an effectiveness check, conformity with the ISO standard and a further intensive document check are carried out.
4. The certificate is then issued if all the requirements of the standard are met.
5. A surveillance audit is also carried out in the first and second year after certification.
6. After 3 years, the validity of the certificate is extended (recertification) following a further review.

For our day-to-day operations, ISO 27001 certification means that we constantly monitor and improve our IT security processes. The training and sensitization of employees to comply with security guidelines and the continuous documentation of all security measures are also part of our day-to-day work. ISO certification means that security standards not only have to be implemented, but also adhered to and optimized. This requires organization and discipline, but ensures a secure IT environment that benefits your company in the long term.

This is what makes ISO 27001 particularly exciting for us:
For us, ISO 27001 certification is not just a formal standard, but an integral part of our Managed Digital Workplace. It forms the foundation of our security strategy and ensures that our customers can rely on secure IT operations.

One particular aspect that makes ISO 27001 so exciting for us is that it drives us to achieve top performance time and time again:

• It forces us to continuously improve and innovate.
• It is an essential component of our service quality.
• It ensures that our customers can work in a secure environment.
• It facilitates compliance with industry-specific regulations and requirements.

In this way, we offer our customers a good service. They know that they can rely on us as a service provider: A situation that benefits everyone involved.

Conclusion
ISO 27001 certification offers IT company customers numerous benefits, such as greater security, higher compliance, efficiency and stability. Thanks to our ISO certification, our customers know that their IT is in good hands with us and that they can rely on us as a provider that always keeps an eye on constantly changing security requirements and finds solutions for them.

In order to offer companies a modern and secure IT environment, we rely on a Managed Digital Workplace. Thanks to ISO certification, you can be sure that our service meets high standards.