Short Facts Customer
SCHENK Systeme AG was faced with the challenge of setting up an efficient, secure and future-proof IT infrastructure without its own internal IT department. The following three short facts summarize the key results of the collaboration with Dinotronic:
- Holistic IT security:
By using the Managed Workplace Service (MWS) Mega, IT security was comprehensively strengthened. - Centralized management & relief:
Thanks to standardized device management, automated rollouts and professional support, Dinotronic noticeably relieves the company in its day-to-day business. - Flexibility for the future:
The scalable infrastructure allows SCHENK to react dynamically to new requirements without having to build up additional internal IT resources.
SCHENK Systeme AG
SCHENK Systeme AG is a leading provider of system solutions for the convenience and petrol station market as well as parking management in Switzerland. As a subsidiary of Scheidt & Bachmann, SCHENK acts as the exclusive sales and service partner for Energy Retail and Parking Solutions in Switzerland. The company offers a comprehensive portfolio ranging from fuel terminals and checkout systems to digital solutions for parking space booking and payment and ensures nationwide support with high service availability with its own bases in German-speaking Switzerland, French-speaking Switzerland and Ticino.
Initial situation and challenges:
With the strategic development towards a data-driven company, topics such as IT security, availability and scalability increasingly came into focus. At the same time, it became apparent that the internal IT resources were not sufficient to meet the increasing requirements. Various employees took on partial IT tasks, but this was not sustainable. A single IT specialist would not have been able to cover all areas, and several would not have been economically viable. A professional, holistic solution was therefore needed, without a separate IT team.
Why Dinotronic:
Dinotronic was chosen not only because of its clear focus on SMEs and its high security standards. The long-standing personal relationship of trust between the two managing directors, Stefan Gübeli and Dino Fiori, also played an important role. This established understanding at management level enabled a fast, targeted exchange at eye level and with a clear shared understanding of quality, efficiency and partnership-based cooperation. Complemented by a coherent service concept, Dinotronic was the ideal partner for the planned transformation.
Starting point: IT risk assessment
The collaboration began with a structured IT risk assessment by Dinotronic. The aim was to systematically analyze SCHENK's existing IT infrastructure, particularly with regard to security, business continuity and future requirements.
Technical weaknesses, organizational risks and potential areas of attack were identified and prioritized. The assessment provided a fact-based decision-making basis for the next steps and formed the basis for a targeted solution concept tailored to SCHENK.
Project implementation:
Based on the assessment, concrete measures were jointly defined and implemented. The Mega version of the Managed Workplace Service (MWS) and the Micro version of the Managed Collaboration Service (MCS) were used. The setup was supplemented by modern security solutions. The implementation was carried out efficiently, with a high level of expertise and always taking into account the operational circumstances at SCHENK.
Results achieved:
- Increased IT security: The systems are now comprehensively protected against cyber threats, including protection against malware, phishing & co.
- Greater efficiency: Standardized devices, automated software rollouts and central administration ensure faster response times and less effort.
- Secure collaboration: MCS provides a modern, secure collaboration solution, including Microsoft Teams and team telephony.
- High flexibility: The new infrastructure can be expanded easily and as required - without having to build up additional internal IT capacities.
Customer quote
"Dinotronic understands the needs of SMEs not only technically, but also culturally. The collaboration is characterized by trust, clarity and a real understanding of our requirements - exactly what we were looking for."
Stefan Gübeli, CEO, SCHENK Systeme AG
